ORDERING & PAYMENT

Order information

When you have found an item you like, select your size and click on “Add to

shopping bag”. Your selected items will be stored in your shopping bag.

If you wish to continue shopping, click on “continue shopping.”To proceed

to checkout, click on the button “…” in the shopping bag.Follow the system

instructions that will lead you through the registration and payment formalities

step by step until you receive a short confirmation that concludes your order.

As soon as your order has been sent, you will receive a confirmation e-mail to

the address you provided.  We put much effort into making sure all articles

displayed on our website are in stock. From time to time, however, it may happen

that items are sold out due to simultaneous orders. In case this happens, we will immediately inform you about it via e-mail.

 

Payment details

We offer the following payment methods:

Advance payment, PayPal and credit card: Visa, Mastercard

We reserve the right to exclude certain payment methods depending on the result of the credit check and to refer to our payment conditions. Please be advised that, in case of advance payment, bank charges may be incurred, which shall be borne exclusively by the buyer.

In case of payment via credit card, your details (card number, expiration date, etc.) are encrypted and transmitted to the automatic security system of Heidelpay.com without being viewed by DUKES or other third parties. In case of a reimbursement, not all credit card details can be viewed. Therefore, reimbursements can only be made to the credit card that was used for the original purchase. Please note that this is a direct debit transaction.

Your credit card will be charged upon conclusion of the order.

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