RETURNS & EXCHANGES
If you are not satisfied with the delivered item, if it does not fit or does not match your expectations, you may return it according to legal requirements within 14 days without giving reasons. Please send back the item in its original packaging so that it may be delivered to us safely without being damaged during transport.Please address the package to: DUKES Finest Artisan, Jochingergasse 10, 2100 Korneuburg, Austria.
If you have any questions, please send us an e-mail to: office@dukes-artisan.com.
You shall bear the return shipping costs if the delivered item corresponds to the ordered item or you have not yet made the payment or a contractually agreed installment at the time of cancellation. Otherwise you may return the item free of charge and we will reimburse all return shipping costs incurred. Every product undergoes a thorough quality control check at the time of packaging so that we can exclude damage, stains or the like on our part. Hence we only accept returned items that have been treated with proper care on your part.Please understand that we cannot take back garments that have been stained, worn (more than tried on once), washed or dry-cleaned.Any costs incurred by damage caused to the garments through improper handling shall be borne by you.
RETURNS & EXCHANGES
If you are not satisfied with the delivered item, if it does not fit or does not match your expectations, you may return it according to legal requirements within 14 days without giving reasons. Please send back the item in its original packaging so that it may be delivered to us safely without being damaged during transport.Please address the package to: DUKES Finest Artisan, Jochingergasse 10, 2100 Korneuburg, Austria.
If you have any questions, please send us an e-mail to: office@dukes-artisan.com.
You shall bear the return shipping costs if the delivered item corresponds to the ordered item or you have not yet made the payment or a contractually agreed installment at the time of cancellation. Otherwise you may return the item free of charge and we will reimburse all return shipping costs incurred. Every product undergoes a thorough quality control check at the time of packaging so that we can exclude damage, stains or the like on our part. Hence we only accept returned items that have been treated with proper care on your part.Please understand that we cannot take back garments that have been stained, worn (more than tried on once), washed or dry-cleaned.Any costs incurred by damage caused to the garments through improper handling shall be borne by you.
RETURNS & EXCHANGES
If you are not satisfied with the delivered item, if it does not fit or does not match your expectations, you may return it according to legal requirements within 14 days without giving reasons. Please send back the item in its original packaging so that it may be delivered to us safely without being damaged during transport.Please address the package to: DUKES Finest Artisan, Jochingergasse 10, 2100 Korneuburg, Austria.
If you have any questions, please send us an e-mail to: office@dukes-artisan.com.
You shall bear the return shipping costs if the delivered item corresponds to the ordered item or you have not yet made the payment or a contractually agreed installment at the time of cancellation. Otherwise you may return the item free of charge and we will reimburse all return shipping costs incurred. Every product undergoes a thorough quality control check at the time of packaging so that we can exclude damage, stains or the like on our part. Hence we only accept returned items that have been treated with proper care on your part.Please understand that we cannot take back garments that have been stained, worn (more than tried on once), washed or dry-cleaned.Any costs incurred by damage caused to the garments through improper handling shall be borne by you.
RETURNS & EXCHANGES
If you are not satisfied with the delivered item, if it does not fit or does not match your expectations, you may return it according to legal requirements within 14 days without giving reasons. Please send back the item in its original packaging so that it may be delivered to us safely without being damaged during transport.Please address the package to: DUKES Finest Artisan, Jochingergasse 10, 2100 Korneuburg, Austria.
If you have any questions, please send us an e-mail to: office@dukes-artisan.com.
You shall bear the return shipping costs if the delivered item corresponds to the ordered item or you have not yet made the payment or a contractually agreed installment at the time of cancellation. Otherwise you may return the item free of charge and we will reimburse all return shipping costs incurred. Every product undergoes a thorough quality control check at the time of packaging so that we can exclude damage, stains or the like on our part. Hence we only accept returned items that have been treated with proper care on your part.Please understand that we cannot take back garments that have been stained, worn (more than tried on once), washed or dry-cleaned.Any costs incurred by damage caused to the garments through improper handling shall be borne by you.
RETURNS & EXCHANGES
RETURNS & EXCHANGES
RETURNS & EXCHANGES
RETURNS & EXCHANGES
ORDERING & PAYMENT
Order information
When you have found an item you like, select your size and click on “Add to
shopping bag”. Your selected items will be stored in your shopping bag.
If you wish to continue shopping, click on “continue shopping.”To proceed
to checkout, click on the button “…” in the shopping bag.Follow the system
instructions that will lead you through the registration and payment formalities
step by step until you receive a short confirmation that concludes your order.
As soon as your order has been sent, you will receive a confirmation e-mail to
the address you provided. We put much effort into making sure all articles
displayed on our website are in stock. From time to time, however, it may happen
that items are sold out due to simultaneous orders. In case this happens, we will immediately inform you about it via e-mail.
Payment details
We offer the following payment methods:
Advance payment, PayPal and credit card: Visa, Mastercard
We reserve the right to exclude certain payment methods depending on the result of the credit check and to refer to our payment conditions. Please be advised that, in case of advance payment, bank charges may be incurred, which shall be borne exclusively by the buyer.
In case of payment via credit card, your details (card number, expiration date, etc.) are encrypted and transmitted to the automatic security system of Heidelpay.com without being viewed by DUKES or other third parties. In case of a reimbursement, not all credit card details can be viewed. Therefore, reimbursements can only be made to the credit card that was used for the original purchase. Please note that this is a direct debit transaction.
Your credit card will be charged upon conclusion of the order.