If you are not satisfied with the delivered item, if it does not fit or does not match your expectations, you may return it according to legal requirements within 14 days without giving reasons. Please send back the item in its original packaging so that it may be delivered to us safely without being damaged during transport.Please address the package to: DUKES Finest Artisan, Jochingergasse 10, 2100 Korneuburg, Austria.

If you have any questions, please send us an e-mail to: office@dukes-artisan.com.

You shall bear the return shipping costs if the delivered item corresponds to the ordered item or you have not yet made the payment or a contractually agreed installment at the time of cancellation. Otherwise you may return the item free of charge and we will reimburse all return shipping costs incurred. Every product undergoes a thorough quality control check at the time of packaging so that we can exclude damage, stains or the like on our part. Hence we only accept returned items that have been treated with proper care on your part.Please understand that we cannot take back garments that have been stained, worn (more than tried on once), washed or dry-cleaned.Any costs incurred by damage caused to the garments through improper handling shall be borne by you.

RETURNS & EXCHANGES

  • Facebook Social Icon
  • Instagram Social Icon